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FAQ
What products are sold in the store?
Discover a captivating collection of 3D Motion Graphics, Videos, Illustrations, and Templates created by our graphics specialist and CGI FlashMovie. From mesmerizing videos to vibrant illustrations and versatile templates, unleash your creativity and find the perfect digital treasures for your projects. Explore our store and unlock a world of endless possibilities.
What is the difference between standard and extended licenses?
Standard Video License
The standard license is provided by default along with our clip packages, as well as individual and group subscription plans. Standard rights include the following:
- Network usage. Video clips can be used on websites and social media apps, as well as on websites such as YouTube and Vimeo. They can even be used in content that will be digitally uploaded. The size of the audience for such use is limited to 500,000 people.
- Use for live performances. Videos can also be used in live performances, such as musicals, corporate presentations, concerts and musical performances with an audience of up to 500,000 viewers.
- Use on websites. When placing video clips on a web page, there are no restrictions on the size of the audience.
Extended Video License
Our extended license is designed to provide greater reach without restrictions on the size of the audience. These permissions include:
- Unlimited use on the Internet: in multimedia products displayed or distributed over the Internet, in social networks, using so-called "Applications" and unlimited use in digital web templates.
- Unlimited distribution of live performances.
- Unlimited distribution of TV broadcasting, online videos and movies.
- Unlimited video distribution via the Internet (over-the-top (OTT) media service): in OTT video services or in cinemas without restrictions on the size of the audience.
What are the payment methods accepted in your online store?
We accept payments via credit and debit cards, electronic payment systems (such as Google Pay, Apple Pay), as well as bank transfers. If for some reason you cannot pay with your card or you would like to use an alternative payment method (for example, cryptocurrency), please contact us via the feedback form.
How is the delivery of digital goods handled?
After successful payment, you will receive an email with instructions on how to download or access your digital goods. Some items may be available directly on our website after payment.
What is the return or exchange policy for digital goods?
For security and integrity reasons, we do not accept returns or exchanges once the digital goods have been received or downloaded. However, if you encounter any issues with downloading or using the product, please contact our support team, and we will do our best to assist you in resolving the problem.
What information is required to create an account on your store?
To create an account, you will need to provide your name, email address, and password.
How can I contact your customer support?
You can contact our customer support by filling out the feedback form on our website or by sending us an email. We will strive to respond to your inquiry as quickly as possible.
What are the delivery times for digital goods?
Typically, digital goods are delivered instantly upon payment confirmation. However, in some cases, especially during periods of high order volume, it may take some time to process your order. We make every effort to minimize delivery times and ensure timely access to your digital goods.
Can I apply to edit an already created product or create a new one?
Yes, you can contact the author via the technical support form. Please describe your task in detail, it will speed up the process much faster.
What is the format and size of the video?
All videos in the format .MP4 with H.264 compression algorithm and have 4K resolution (3840x2160). The average video file size is 100Mb.